Michelle brings more than 20 years of change management and strategic communications experience to Curtis Consulting, helping clients prepare their people for technology modernization, digital transformation, and enterprise implementations. Her background across Fortune 500 companies and nonprofit organizations spans business readiness, stakeholder engagement, executive messaging, training, public relations, and crisis response. She connects transformation goals with the information, guidance, and support employees need to adopt new systems and ways of working.

Michelle has supported multiyear transformations across finance, sales, customer experience, and field operations, translating complex changes into practical guidance for teams ranging from business leaders to dispatchers and drivers. She combines change-impact and readiness assessments with stakeholder planning, communications, and training to identify adoption risks and limit operational disruption. Her experience building repeatable readiness programs, tools, and playbooks helps organizations strengthen their own capacity to manage change. For Curtis Consulting’s clients, she brings a structured, people-centered approach to implementation, supported by the judgment needed to communicate clearly during both planned transitions and moments of uncertainty.