Problem Statement
Allow business unit owners to oversee their own database creation and management.
Outcome
Implemented a system empowering business units to take ownership of database creation and management.
+32%
Faster Database Setup
-64%
IT Ticket Reduction
-17%
Setup Error Reduction
Problem Statement
Design the future state of the CSP platform to provide the topology of network connections and touchpoints.
Outcome
Improved visibility into network connection, load management and threat detection.
+82%
Threat Detection Improvement
97%
User Satisfaction
+22%
Task Completion Rate
Problem Statement
Text-heavy CPQ and slow cloud calls stretched quoting from 24 hours to 10 days.
Outcome
Research-driven recommendations informed a redesign roadmap to simplify quoting and reduce workflow friction.
+67%
Quote Efficiency
-8 days
Order Time Reduction
+82%
Customer Satisfaction